Refund and Returns Policy

Overview

Electronics purchased from DDF can be returned within 30 days of delivery of shipment via our Returns Centre. These items must be in new condition with original packaging and accessories. We cannot accept returns of products missing the serial number or UPC; we will not issue refunds for such items.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition is damaged or missing.
  • Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

Credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@ddfautomotive.com.

Shipping returns

To return your product, you should mail your product to: 

DDF Automotive
546 Bryne Dr.
Barrie, ON
L4N 9P6 

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at shop@ddfautomotive.com for questions related to refunds and returns.

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